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Monthly service reports
Each report covers one calendar month and is published by the 10th working day of the next month. It holds platform-wide figures only, with no personal data and nothing specific to one institution. Reports stay online for at least 24 months.
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What each report covers
- Availability for the month against the 99.0% target, measured 24/7, with every Downtime period over 5 minutes
- Planned maintenance: number of windows and total hours
- Support requests by priority, and whether response targets were met
- Security incidents: a statement that there were none, or that affected institutions have been notified
- Reported AI answers across the service: how many, and how many were resolved
- User-facing changes released that month
Questions about a report: support@wisetutor.ai. This page sets no cookies and uses no trackers.